Noc Analyst

Key Responsibilities

• Monitor network and system health using enterprise monitoring tools; respond to alerts and collaborate with Level 2/Level 3 support teams for troubleshooting and resolution.
• Escalate issues appropriately based on severity and impact.
• Maintain and update Knowledge Base (KB) articles with handling instructions for recurring alerts and incidents; ensure KBs are accurate, accessible, and aligned with current operational procedures.
• Document all incident details in ServiceNow; act as Incident Manager during technical bridge calls for major outages, coordinating resources and sending timely communications.
• Verify startup and shutdown procedures for critical applications and confirm successful completion of critical job KPIs and batch processes.
• Communicate vendor‑related outages to L2/L3 teams and coordinate change activities.

Additional Skills & Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).
• 0–2 years of experience in NOC, help desk, IT operations, or technical support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with ITIL fundamentals and incident management.
• Exposure to monitoring tools (Datadog, SolarWinds, Nagios, etc.).
• Experience with ServiceNow or similar ticketing systems.
• Strong written and verbal communication skills.
• Ability to work rotating shifts, weekends, and holidays.
• Preferred experience in enterprise or financial services environments.
• Experience configuring Datadog dashboards and alerts.
• Hands‑on work with ServiceNow incident, event, and knowledge modules.
• Runbook / SOP documentation experience.
• Basic scripting (PowerShell, Python, or Bash).
• CompTIA Network+, Security+, or ITIL certification.

Pay

The pay range for this position is $25.00 – $35.00 per hour. Compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off / vacation / sick leave

Workplace Type

This is a fully onsite position in Richardson, TX.

Schedule

Rotating shifts, including weekends and holidays.

Application Deadline

Anticipated close date: September 24, 2026.