NOC Analyst

About the role

The Network Operations Center (NOC) Analyst monitors large computer networks and server farms for problems from a central location. They analyze problems, perform troubleshooting and incident response, communicate with Operations teams, and track problems through to resolution. The NOC Analyst leads notifications (email, text, and phone), cross-functional team triage sessions, status updates to Senior Leadership, and communications to internal/external stakeholders during production incidents. They recommend and perform operational enhancements, including process improvements, documentation updates, monitoring enhancements, and leadership communications on production incidents.

Responsibilities

• Assist with maintaining NOC operational, escalation, and notification documentation.
• Own incident notifications, gather internal participants for triage sessions, and communicate updates to all stakeholders.
• Document steps taken during incidents to resolve issues and communicate them to the incident team.
• Coordinate with the IT Support Center for problem escalation and ensure operations staff and management are informed of major errors.
• Create and update Incident Tickets in a timely and accurate manner using the ticketing system.
• Ensure all work is completed correctly, including logs and preventative maintenance.
• Monitor overall system, server, and application performance; note and record anomalies and recommend enhancements to improve performance.
• Identify trends in the current monitoring system and recommend changes or improvements.
• Recommend changes and enhancements that improve operational efficiency.
• Thoroughly communicate shift reviews to the oncoming shift.
• Maintain all logs, records, and reports relative to shift operations.
• Perform scheduled maintenance activities.
• Perform network password reset requests.

Requirements

• Associate’s Degree in Computer Science or related technical school education (equivalent experience considered).
• 2-4 years of related experience in a computer/network operations environment.
• Adapts well to a rapidly changing environment.
• Excellent communication skills.
• Ability to multitask, with strong attention to detail, organizational, and time management skills.
• Works independently as a team member and leads by example.
• Collaborates closely with IT personnel regarding operations issues.
• Flexibility to work a variety of shifts (12 hours per shift), including weekends and overnights.
• May be asked to cover additional shift activities as needed.
• Must have legal right to work in the U.S.

Pay

$28.06 to $37.42 per hour (W2).