NISSAN / HONDA / HYUNDAI / TOYOTA SERVICE ADVISORS

Description of the role:

The Automotive Service Advisor is responsible for providing exceptional customer service and acting as a liaison between customers and the service department. They will assist customers with inquiries, schedule and manage service appointments, and provide accurate and detailed information regarding vehicle repairs and maintenance.

Responsibilities:

• Communicate with customers to understand their vehicle concerns and gather relevant information.
• Schedule and manage service appointments, ensuring efficiency and timely completion of services.
• Provide accurate and detailed explanations of recommended repairs and maintenance to customers.
• Estimate repair costs and time required for services.
• Cook up with the service technicians to ensure timely completion of repairs.
• Keep customers informed of the status of their vehicles throughout the service process.
• Address customer inquiries and concerns in a professional and timely manner.
• Ensure customer satisfaction by providing exceptional service and resolving any issues.

Requirements:

• Prior experience as an Automotive Service Advisor is preferred.
• Strong knowledge of automotive parts and services.
• Excellent communication and customer service skills.
• Able to effectively multitask and prioritize tasks.
• Proficient computer skills and familiarity with service management software.
• Attention to detail and strong problem-solving abilities.
• Valid driver's license and clean driving record.

About the Company:

Nissan Newport News is a reputable automotive dealership located in Newport News, Virginia. We are proud to offer a wide selection of Nissan, Honda, Hyundai, and Toyota vehicles, along with exceptional service and maintenance. With a strong commitment to customer satisfaction and a team of skilled professionals, we strive to exceed expectations and provide a superior automotive experience.