Automotive Service Advisor Nissan

About the role

Empire Nissan of Hillside is seeking a knowledgeable, customer-focused Automotive Service Advisor to join our high-performing team. As the key link between our customers and service technicians, you’ll provide expert guidance on vehicle maintenance and repairs, ensuring every interaction is smooth, transparent, and efficient.

Responsibilities

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled
• Sets up technicians’ time to service customers daily
• Distributes work between technicians efficiently
• Answers technical questions about vehicle problems, warranties, services, and repairs
• Maintains Customer Success Index at or above company standards
• Assists in diagnosing vehicle problems, orders parts and tools as necessary
• Oversees administration of warranty claims as well as training and supervising of service department
• Encourages compliance with applicable laws and regulations
• Maintains good working relationship with factory(s) and fosters positive employee relations

Qualifications

• Available to work flexible hours and weekends
• Reliable, self-starter mentality and ambitious spirit preferred
• Eager to learn new product ins and outs; ready to improve
• Professional, well-groomed personal appearance
• Excellent communication, interpersonal, and organizational skills
• Strong work ethic with the ability to work in a fast-paced, results-driven environment
• At least one year of prior employment involving customer-facing service or telephone contact
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Open to constructive feedback to improve performance and development
• Strong computer and multitasking skills

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans