Automotive Service Advisor (Hyundai /Genesis)
The CAR Group (Norm Reeves Dealerships) · Irving, TX · 6 days ago
On-siteOTHRFull-time
What You’ll Do
- Greet customers promptly and provide a warm, professional service experience
- Listen to customer concerns and accurately document vehicle issues and service needs
- Communicate recommended services, timelines, and pricing clearly and effectively
- Recommend additional services and maintenance when appropriate
- Coordinate with technicians to ensure accurate diagnosis and quality repairs
- Provide updates to customers throughout the service process
- Review completed work with customers and ensure satisfaction prior to vehicle delivery
- Maintain detailed and accurate service records
- Follow all dealership and manufacturer processes and standards
What You’ll Need
- Previous Service Advisor experience required (Hyundai/Genesis or similar brand a plus)
- Strong customer service and sales skills
- Ability to work in a fast-paced, team-oriented environment
- Valid driver’s license with a clean driving record
- Ability to learn and utilize dealership management systems
- Honesty, empathy, and exceptional communication skills
Benefits & Employee Perks
- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts