Nights Operations Supervisor

About the role

The Operations Supervisor will lead, manage, and develop a team of 25 to 30 ShipMonk Associates.

Responsibilities

• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Use software to keep records, edit, and manage the inventory flow.
• Focus on the productivity, process, and quality of warehouse operations through warehouse KPIs.
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes.
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity.
• Ensure that facility equipment is properly maintained and safe.
• Communicate with the warehouse manager to make critical decisions.
• Train new warehouse associates.
• Be responsible for overseeing warehouse sanitation in your assigned department.

Requirements

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred.
• Minimum 2 years of experience in a supervisory role.
• Working knowledge of inventory management software.
• Excellent organization, planning skills, and strong attention to detail.
• The Operations Supervisor will have outstanding communication and interpersonal abilities.
• Proven track record of taking ownership, driving results, and managing change.
• Ability to dive deep into data and provide thought-provoking, workable business solutions.
• Able to work on weekends, holidays, and overtime as needed.
• Able to work in a fast-paced environment.
• Must be able to stand for most of the day.
• Must be able to lift up to 50lbs.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.