Nightclub Beverage Server - Dayclub Bar

About the role

Seminole Hard Rock Hotel & Casino Hollywood is a world-renowned entertainment, gaming, and hospitality destination. It includes a $1.5 billion expansion with new guestrooms, a Rock Spa & Salon, and a variety of dining and entertainment options.

Responsibilities

• Prepare and serve tableside beverages and food on a timely basis
• Handle cash and credit card transactions at the Point of Sale system (POS)
• Engage in conversations with guests professionally and friendlily
• Pour drinks and mix well-balanced cocktails and shots following standard recipes
• Market the venue and its products to the targeted customer base
• Collect customer information for the venue database
• Maintain the cleanliness of workstations and equipment
• Communicate with management, VIP hosts, and service team to address customer needs
• Ensure assigned areas are clean and well-stocked
• Work with a sense of urgency to anticipate and assist guests
• Communicate with the support team to maintain inventory at established par levels
• Maintain excellent customer service skills and high service standards
• Present a professional and pleasant appearance that guests will find appealing and approachable

Qualifications

• Must be 21 years of age or older
• A minimum of two (2) years of experience in a high volume, service-focused restaurant or nightclub
• Previous cocktail serving experience in a high-volume nightclub environment preferred
• Valid alcohol awareness card and health department card
• Self-motivated, constantly striving to improve skills and knowledge
• Fluent in the English language, both written and oral, multilingual skills are a plus
• Previous modeling experience preferred, but not required
• Strong knowledge of spirits, wines, champagne, and mixed cocktails
• Able to mix well-balanced cocktails and shots
• Able to operate point of sales systems terminal

Additional Requirements

• Must present a professional and pleasant appearance that guests will find appealing and approachable
• Able to work within a team environment
• Able to observe and respond quickly to various situations while multitasking
• Cordial relations with co-workers
• Anticipate guest needs
• Provide guests with information and directions
• Adhere to all Standard Operating Procedures
• Maintain all Sequence of Service Standards to achieve 100% compliance and audit scores
• Provide information to guests regarding our venues, menus, and pricing
• Recognize and identify regular guests and repeat business, using their name whenever possible
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift

Work Environment

• May be exposed to casino-related environmental factors including, but not limited to, second-hand smoke and excessive noise
• Able to lift and carry a tray, weighing a minimum of 25 pounds in a busy, crowded, and dimly lit environment
• Able to stand or walk a minimum of eight (8) hours shifts and work inside assigned bar area in the venue
• Able to stand, walk, use hands, handle, or feel, reach with hands and arms, talk or hear, and taste or smell