Night Replenishment Manager
About the Role
Night Replenishment Managers (NRM) are members of the store leadership team and oversee freight handling activities. NRMs supervise the freight unload, pack out, and pack down processes. They communicate priorities, ensure nightly tasks are completed, and freight moves smoothly throughout the store. NRMs teach, coach, and train associates on The Home Depot policies and procedures, ensuring a safe working environment. At times, NRMs may be the only manager available and will make business and associate decisions in partnership with appropriate resources following SOPs. NRMs provide input to the Store Manager and Assistant Store Managers on associate performance through ongoing performance management and talent planning discussions. Although NRMs do not have direct reports, they participate in the selection process as needed.
Responsibilities
- People (25%)
- Provide in-the-moment coaching based on observations and behavior.
- Partner with Night Operations ASMs regarding formal performance conversations and discipline.
- Recognize associates for demonstrating expectations using tools like BRAVO/Homer.
- Conduct quality walks of recently completed tasks and off-shelf merchandising locations.
- Ensure associates complete training requirements for their positions.
- Provide input to Night Operations ASM on associate performance and participate in talent planning.
- Assist with associate interviews and hiring processes.
- Approve and address missed punches, variances, schedule changes, and call-outs.
- Communicate and ensure adherence to store standards and company policies.
- Replenishment (25%)
- Partner with Night Operations ASM to drive efficiencies and overnight productivity.
- Direct supervision of Consistent Unload, Directed Packout, and Purge Pack down processes.
- Execute quality walks to ensure correct packout processes.
- Ensure timely and efficient unloading of trucks and trailers.
- Ensure freight is packed out or placed in overhead quickly and efficiently.
- Ensure the store is "Grand Opening ready" at the end of the shift, including trash cleanup.
- Prioritize and communicate tasks to associates and leaders.
- Safety (25%)
- Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines.
- Complete specified safety training and follow prevention policies.
- Use proper PPE (Personal Protective Equipment) and guide associates on its use.
- Utilize proper lifting techniques and educate associates on these practices.
- Adhere to safe distances around lift equipment and guide associates on correct policies.
- Immediately correct unsafe conditions and assist customers shopping unsafely.
- Ensure aisles and flooring surfaces are safe.
- Ensure associates complete all store checklists on time.
- Recognize associates for safe behavior.
- Shared Manager On Duty (25%)
- Perform closing and MOD (Manager On Duty) tasks, including whole-store focus responsibilities.
- Conduct hand-off walks with the prior MOD to identify areas for focus or follow-up.
- Validate daily store priorities with ASMs and SMs.
- Ensure all store checklists are completed on time.
- Verify equipment and machines are functioning properly.
- Review current and upcoming events/ads to determine required actions.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Qualifications
- Minimum Education: High school diploma or GED.
- Minimum Work Experience: 1 year.
Physical Requirements
Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Competencies
- Action Oriented
- Directs Work
- Builds Effective Teams
- Drives Engagement