Night Manager

Responsibilities

• Treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Oversees the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors, and develops Lobby Hosts.
• Maintains labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Front Office.

Qualifications

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree preferred.
• Minimum 2 – 3 years in a management position.
• Hospitality or customer service.
• Opera experience.

Pay

$70,000 - $75,000

Schedule

Full Time