Night Manager

Responsibilities

• Support a culture that promotes effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction
• Oversees Security Team and ensures compliance with the Security Operating Plan
• Trains, retains, mentors, motivates, and collaborates with assigned recruiters to determine and implement hiring guidelines and standards
• Conduct facility walks focusing on the life, safety, and security of the guests, Associates, and documenting issues in the prompt response program and pass down log
• Maintains all front and back of house cleanliness standards, security of all storage rooms, and ensures Associate accountability to SOP’s and/or Company guidelines including inventory and cash control procedures
• Ensures pre-shifts are conducted with all pertinent individuals attending i.e. AM MOD, AM/PM Supervisors/Senior GSA’s
• Maintains the accuracy and timeliness of the prompt response program and ensures that calls are recorded properly and the response is completed to the guest’s satisfaction and within standard operating plan guidelines
• Drives guest satisfaction by maintaining service and product quality standards; this is accomplished by ensuring implementation and completion of all department checklists
• Serves as point of contact for all hotel issues to include asset or guest resolutions
• Works collaboratively with other departments such as Sales & Marketing, Culinary, Banquets, Facilities, Housekeeping, Front Office, Parking to ensure there is transparency in all the happenings of the asset
• Responsible for the financial results of the hotel and providing support to the Hotel Manager and Assistant Hotel Manager
• Monitor the F&B Outlets to ensure proper staffing, management coverage and act as a liaison to Senior F&B Management regarding operational deficiencies
• Completes the Night Manager Checklist and communication reporting
• Performs Emergency response duties as required fort this role in the Emergency Response Organization Chart and Plan