Night Front Desk Manager

Front Desk Manager Responsibilities

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Scheduled primarily during PM shift
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel in the absence of the Front Office Manager, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, and evaluations, and delivering recognition
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Aid the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing
• Manage the night shift in the department, ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process
• Performs additional duties as needed.

Minimum Requirements

• Excellent communication and organizational skills
• Previous Front Office experience in supervisory/management capacity in a luxury property preferred
• High School diploma, general education degree or international equivalent required.
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)

Benefits

• 401k
• Health, dental, and life insurance
• Paid time off
• Weekly pay