Night Division Manager
City Wide Facility Solutions · Kansas City, MO · 3 wk ago
On-siteBusiness DevelopmentFull-time
Key Responsibilities
- Lead, train, and develop a team of Night Managers across multiple territories
- Oversee nightly operations to ensure all services meet contract specifications and quality standards
- Ensure proper staffing levels across Independent Contractor (IC) accounts; coordinate with staffing agencies as needed
- Conduct routine night visits to verify service quality and resolve issues in real time
- Hold ICs accountable for staffing, service delivery, and performance expectations
- Act as the primary escalation point for night-time operational and client concerns
- Ensure completion, documentation, and follow-up of nightly inspections within CRM systems
- Partner with Facility Services Managers (FSMs) and Director of Operations to resolve client issues and support new account startups
- Monitor IC compliance with safety, insurance, and operational standards
- Build and maintain strong relationships with ICs and night vendors
- Identify and support cross-selling opportunities during site visits
- Respond to special projects and emergency situations during off-hours
- Perform additional operational duties as needed
Requirements
- Associate's degree or equivalent work experience required
- 3+ years of leadership experience in night operations, facilities management, or service-based environments
- Strong knowledge of janitorial and facility services operations
- Proficiency in Microsoft Office and CRM systems
- Proven ability to coach, develop, and hold teams accountable
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with sound independent decision-making
- Experience managing KPIs, operational metrics, and benefits
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits package, including:
- Medical
- Dental
- Vision
- Basic Life
- Voluntary Life
- Accident
- Critical Illness
- Short Term Disability
Learn more about City Wide at www.gocitywide.com.
City Wide Facility Solutions is an Equal Opportunity Employer.