Night Auditor - SpringHill Suites New York

Responsibilities

• Verify each Front Desk shift’s transactions. Process credit card transactions.
• Post tax charges to all guest folios
• Finalize transactions completed during the day.
• Create and/or print required reports.
• Filer or transmit reports as directed.
• Verify and prepare registration cards for arriving guests
• Prepare folios for departing guests.
• Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
• Take, modify and cancel guest reservations.
• Verify, balance and review hotel suite availability.
• Check in/out guests. Perform “express checkout” duties. Verify departure dates and offer to make future reservations.
• Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.
• Administer guest payment policies.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system. Administer guest safe deposit boxes.
• Responsible for knowing hotel emergency procedures.
• Cookordinate with other departments to fulfill guest special requests.
• Communicate facilities and services to guests at check-in.
• Answer guest questions regarding local area facilities.

Qualifications

• Each associate will be required to follow the rules as found in the M&R Employee Handbook