Night Auditor - Part Time - SpringHill Suites Dulles - Starting at $18/hour

Responsibilities

• Perform the manager-on-duty role during 3rd shift.
• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Aid guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Work independently or in a team to meet guests' needs, and contribute to other departments as necessary.
• Follow Towneplace Suites guest service recovery program.

Audit

• Accurately balance all revenue sources and complete daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review, and close the financial day for the hotel.

Financial Results and Cost Control

• Utilize proper selling techniques to maximize room revenues.
• Maintain room availability, follow restrictions, and adhere to booking policies and procedures.
• Drive sales and maximize revenue by up-selling rooms and amenities.
• Handle cash and process financial transactions according to Towneplace Suites procedures.
• Use equipment properly and adhere to cost controls to reduce expenses and waste.

Self/Workload Management

• Plan, organize, and prioritize work duties.
• Complete required volume of work after financial tasks, assist other overnight staff as needed, and adhere to Towneplace Suites general work rules and department procedures.
• Attend all required department and hotel meetings.

Safety/Risk Management

• Maintain a clean and safe work area in compliance with Towneplace Suites brand, local, state, and federal regulations.
• Follow all Towneplace Suites procedures for guest/associate incidents.
• Be knowledgeable of hotel emergency procedures.

Requirements

• High school diploma or GED required.
• 2+ years prior guest service experience required, preferably in a hospitality setting.
• Prior night audit or accounting experience preferred.
• Excellent computer knowledge and communication skills needed.
• Attention to detail, customer focus, and ability to perform job duties in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Qualifications

• Knowledgeable about hotel emergency procedures.

Skills

• Excellent computer knowledge.
• Communication skills.
• Attention to detail.
• Customer focus.
• Ability to perform job duties in a fast-paced environment.

Benefits

• Access to or eligibility for healthcare benefits.
• 401(k) plan.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Bonus plans.

Pay

• $18 - $18 an hour.

Schedule

• Not specified.