Night Auditor, Part-Time (Friday-Sunday) | Country Inn, Brookfield

About the role

This position is responsible for balancing and closing the previous business day and completing daily financial reports. This position successfully manages person-in-charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Performs the manager-on-duty role during 3rd shift.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
• Work independently or in a team in meeting guests' needs, and actively contribute to the efforts of other departments when necessary
• Understand and follow CSM guest service recovery program
• Accountably balance all revenue sources and complete daily financial reports
• Process no-show reservations, prepare financial reports for managerial review
• Close the financial day for the hotel
• Follow proper selling techniques and ensure strategies are utilized to maximize room revenues
• Monitor room availability, follow restrictions, and all booking policies and procedures
• Drive sales and maximize revenue by up-selling rooms and amenities
• Follow CSM procedures when handling cash and processing financial transactions
• Ensure proper use of all equipment and adhere to cost controls to reduce expenses and waste
• Produce required volume of work by planning, organizing and prioritizing work duties
• After completing financial tasks, work on assigned additional projects, stocking supplies and assisting other overnight staff as needed
• Adhere to CSM general work rules and department procedures
• Attend all required department and hotel meetings
• Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations
• Follow all CSM procedures for guest/associate incidents
• Be knowledgeable of hotel emergency procedures

Qualifications

• 2+ years prior guest service experience required, preferably in a hospitality setting
• Prior night audit or accounting experience preferred
• Excellent computer knowledge and communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment

Requirements

• High school diploma or GED required
• Ability to lift, push and pull up to 75 pounds on an occasional basis