Night Auditor- Friday/Saturday Only- Part Time

About the role

Join Parks Hospitality Group as a Night Auditor at the DoubleTree by Hilton Asheville Downtown. In this role, you will combine front desk duties with accounting responsibilities, ensuring financial transactions are reconciled and guest services are provided during the night shift. You will play a key role in guest satisfaction while maintaining accuracy in financial records.

Responsibilities

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and escalate issues to the appropriate department when necessary.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a front desk or guest service role in a hotel.
• Advanced knowledge of property management systems and front desk procedures.
• Ability to troubleshoot and resolve guest issues professionally.
• Strong communication skills and attention to detail.

Hilton systems and M3 Accounting experience preferred but not required.

Benefits

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group.

About Us

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work. Parks Hospitality Group is recognized as a Best Place to Work.

Location: DoubleTree by Hilton Asheville Downtown