Night Auditor - Limelight Snowmass - Full Time or Part Time

About the role

The Night Auditor position at Limelight Snowmass is available full-time or part-time. The role covers both Limelight Aspen and Snowmass locations, 2 to 3 days per week.

Responsibilities

• Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
• Assist with guest requests and any guest concerns or issues
• Run night audit daily processing
• Note and follow up on wakeup calls from the wakeup call sheet
• Roll all expected arrivals and no shows to next day
• Post overnight parking charges
• Perform check in and check out duties
• Compile and distribute house reports, including arrivals, departure and in-house report
• Sort and file daily receipts for all restaurant outlets
• Make management aware of guest’s comments and complaints
• Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
• Other duties as assigned

Qualifications

• Must be at least 18 years of age
• High School Diploma or high school equivalent required
• 1 year of customer/guest experience preferred
• Basic industry terminology
• Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Strong attention to detail
• Active listening and interpersonal skills to personalize the guest experience
• Ability to act professional in a fast-paced environment
• Ability to understand written and verbal English
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings, contributing positively to group dynamics
• Ability to demonstrate expertise in the technical aspect of the job
• Comply with all policies and procedures for the Front Desk department
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

OR

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Additional Information

Work Environment & Physical Demands: Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required. Regularly work indoors with no adverse conditions. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).