Night Auditor (Full-Time)

About the role

The Night Auditor at the Epicurean Hotel is responsible for providing exceptional guest service while performing overnight front desk operations and end-of-day financial auditing. This role ensures the accuracy of daily financial transactions, maintains hotel security during overnight hours, and delivers a welcoming and professional experience for all guests.

Responsibilities

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier reports, and guest and house accounts to ensure accuracy; maintain and post daily balances in accordance with established procedures.
• Perform all specified day-closing and night audit procedures to prepare the hotel for the next business day, including preliminary reconciliations, detailing transactions, and submitting final reports to accounting and applicable profit centers.
• Prepare, review, and distribute accurate daily financial and operational reports for hotel management.
• Reconcile cashier reports with the restaurant system each night, researching, resolving, and posting any unresolved tickets from day shifts.
• Accurately post charges, collect and verify methods of payment, process payments, and address guest billing inquiries or discrepancies.
• Greet and interact with guests in person and over the phone, delivering exceptional, personalized customer service in alignment with Epicurean Hotel standards.
• Process overnight check-ins, check-outs, reservations, and mobile arrivals by assigning rooms, producing room keys, escorting guests when appropriate, and assisting with luggage as needed.
• Respond to and resolve guest inquiries, requests, and concerns promptly and professionally using established empowerment guidelines.
• Monitor hotel activity during overnight hours to ensure guest safety and security; report any suspicious activity or unusual items in guest rooms or common areas to hotel leadership and/or the loss prevention team.
• Maintain a clean, organized, and professional front desk environment.
• Communicate effectively with other departments regarding guest needs, maintenance issues, and operational concerns.
• Adhere to all company policies, procedures, and cash-handling guidelines.
• Perform other necessary duties as reasonably assigned by management.

Requirements

• High school diploma or equivalent required.
• Prior hotel front desk, night audit, or hospitality experience preferred.
• Basic accounting or auditing experience is a plus.
• Ability to take initiative and work independently with minimal direction.
• Strong communication skills, both verbal and written.
• Strong attention to detail and accuracy with numbers.
• Excellent customer service and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented in all situations.
• Proficiency with hotel property management systems (PMS) and basic computer applications (Microsoft Office, email, etc.).
• Strong time management and organizational skills.
• Integrity and discretion when handling confidential information.
• Ability to work overnight shifts, weekends, and holidays as required.