Night Auditor - Club Wyndham Nashville Resort

About the Role

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Responsibilities

• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (movie revenue, telephone postings, valet laundry, servers and desk agent’s paperwork, etc.).
• Generate all reports required for Food and Beverage audit.
• Maintain proper record keeping (log books, etc.) according to standards.
• Complete initial direct bills and place on the Property Accountant's desk; attach all folio/banquet check backup to the bills.
• Handle and follow through on all guest requests during the third shift.
• Guest Services function (45% time): promptly greet guests; complete registration, issue unit keys, provide resort information and area attractions; accurately process cash and credit card transactions; balance cash receipts and work performed, perform bucket check, post guest charges, complete cashier and other reports, prepare deposit, count/secure assigned bank; complete check-out procedures; book guest reservations for individuals and/or groups; check departure folios; verify daily cash sheets; close and reset credit card system; update no-shows; run final night audit and associated reports; interact with site accounting regarding daily transactions, cash drops, credit cards.
• Maintain positive customer and associate relationships (25% time): respond to guest inquiries and concerns; handle guest issues to resolution; escalate outstanding inquiries to management; make service recovery recommendations; promote teamwork and quality service through daily communications and coordination with other departments.
• Ensure compliance (15% time): Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
• Build a “Count On Me” Culture (10% time): exhibit the company’s Count on Me philosophy; be responsive to guests, associates, and all contacts; be respectful; deliver a great experience.
• Perform other duties as needed (5% time).

Requirements

Education

• High School diploma or equivalent.
• Accounting education preferred.

Training Requirements

None specified.

Knowledge and Skills

• Organizational skills.
• Excellent communication skills.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence, and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of guidance.
• Ability to read, write, and understand English.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast-paced environment.
• Must be people-oriented and able to work independently or with others as needed.
• Must be detail-oriented.

Technical Skills

• PC skills and knowledge.
• Accounting systems knowledge.
• Ability to use basic office equipment including fax, copier, printers.
• Microsoft Office: Word, Excel, Outlook.
• Key systems: Hotel Hospitality Front office accounting knowledge a plus.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.

Experience

• 1 year of front desk experience in a hospitality/hotel environment and/or 1 year of customer service experience in a service or retail environment.
• 1 year of accounting experience.
• Unless there is a legal requirement, experience will be accepted for the education requirement.

Benefits

Travel + Leisure Co. offers a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law. Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position: paid time off, parental leave, and holidays (speak to your recruiter for additional information)
• Wish day – paid time to volunteer at an approved organization of your choice
• 401(k) with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Culture

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.