Night Auditor - Hampton Inn Brentwood/Nashville

About the role

A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.

Responsibilities

• Audit, post, and balance daily cashiers work for hotel
• Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily
• Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
• Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments
• Ensure credit card system reconciles to daily transaction lists
• Verify cash postings and cashier drops to ensure accuracy
• Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
• Greet all guests in a pleasant and professional manner
• Complete the guest registration and check-in/out procedures
• Answer telephone, transfer calls, and take messages when applicable
• Make hotel reservations for guests, including changes and cancellations
• Follow proper credit card procedures
• Maintain accurate bank during shift and use correct vouchers for specified transactions
• Respond to all guest needs and requests in a timely fashion
• Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
• Understand hotel service and programs
• Be knowledgeable of geographical area and points of interest
• Ensure the front desk is adequately stocked with all supplies
• Understand hotel emergency procedures and evacuation protocols
• Collect payment for all guests at check-in and check-out; make change as necessary
• Perform all reasonable job duties as requested

Requirements

• High School diploma or equivalent and/or experience in a Hotel or a related field preferred
• Significant attention to detail
• Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
• Understanding of basic math skills
• Good verbal and guest interaction skills
• Ability to collect money and issue change where applicable
• Must be able to stand for several hours at a time
• May be required to lift items up to 25 lbs