Night Auditor - Club Wyndham Ocean Blvd Resort-4

Job Summary

The Night Auditor plays a crucial role in the Guest Services function of the resort, responsible for the preparation and disposition of all Night Audit work, and may handle various Front Office functions on the third shift. This position requires a combination of administrative, customer service, and accounting skills.

Responsibilities

• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work, including movie revenue, telephone postings, valet laundry, servers and desk agent’s paperwork, etc.
• Generate all reports as required for Food and Beverage audit.
• Maintain proper record keeping, such as log books.
• Handle guest requests during the third shift.
• Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards, etc.
• Respond promptly to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution, escalating any outstanding concerns to management.
• Make appropriate service recovery recommendations.
• Promote team work and quality service through daily communications and coordination with other departments.
• Maintain positive customer and associate relationships.
• Ensure compliance with internal audit, quality assurance, loss prevention, resort operating procedures, guest service department operating procedure, and standard operating procedures.
• Build a "Count On Me" Culture by continuously exhibiting the company's Count on Me philosophy; be responsive to the needs of our guests, associates, and all we come into contact with on the job, be respectful in every way; deliver a great experience.

Qualifications

• High School diploma or equivalent.
• Accounting education preferred.
• Training requirements: None.
• Organizational Skills, excellent communication skills, ability to read and comprehend routine instructions, short correspondence and memos, give high priority to customer service, solve problems with a minimum of guidance, read, write and understand English, basic office skills helpful including basic math, proper cash handling procedures, maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff, must be able to multi-task and work in a fast-paced environment, must be people-oriented and able to work independently or with others as needed, must be detail-oriented, PC Skills and knowledge, Accounting systems knowledge, Ability to use basic office equipment including Fax, copier, printers, Microsoft Office: Word, excel, outlook, Key systems, Hotel Hospitality Front office accounting knowledge a plus.
• Experience: 1 year of front desk experience in a hospitality/hotel environment and/or 1 year of customer service experience in service or retail environment, 1 year of accounting experience.

Benefits

Travel + Leisure Co. offers a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. These benefits include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave and holidays, 401(k) with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, Employee Assistance Program, and wish day paid time to volunteer at an approved organization of your choice.