Night Auditor - Hotel & Conference Center

The Hospitality Worker II is responsible for ensuring guest satisfaction through reservation bookings, assisting with guest needs, and resolving or escalating concerns. Key responsibilities include greeting guests, providing directions and information, managing reservations and registrations, operating cash registers or software systems, answering calls and emails, and maintaining a positive customer service attitude. The role requires strong communication and interpersonal skills, previous guest services experience, and attention to detail. Cash handling experience is preferred. The position involves collaborating across departments to ensure a seamless guest experience, with flexibility for evolving job duties. Qualifications include excellent customer service, organizational skills, and the ability to communicate effectively in verbal and written form.