Hotel Night Auditor

Job Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system.
• Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Absorb and assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Absorb and assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
• Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).

Job Requirements

• 1 to 3 months related experience.
• High school diploma or general education degree (GED).
• Equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.
• Basic computer and administrative skills.
• Availability to work an overnight schedule.
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Benefits

• Excellent compensation packages, which may vary somewhat depending on location.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.