Hotel Night Auditor

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food‑and‑beverage cash and credit operations, ensuring accuracy of the property’s financial and accounting records.
• Greet and interact with guests in a warm, friendly, and professional manner.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
• Promptly handle guest service requests and complaints to meet and exceed guest expectations.
• Make reservations, check‑in and check‑out guests, and process payments.
• Perform tasks such as answering phones, maintaining a cash drawer, and operating office equipment.
• Ensure guest and property safety by knowing all safety, security, and emergency procedures.

Requirements

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures.
• Strong oral and written communication and interpersonal skills.
• Motivated to maintain an excellent customer‑service reputation.
• Strong attention to detail, organization, and follow‑up abilities.
• Ability to be patient and creatively problem‑solve.

Benefits

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.
• Worldwide hotel discounts and free stays at NCG Hospitality‑managed hotels.
• “Catch of the Day” bonuses for exceeding team and guest support expectations.
• “Everyone Sells” cash incentives for bringing business to our properties.
• Paid volunteer hours – earn money for community service.
• Medical, dental, and vision plans.
• Paid sick time and paid time off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.
• Same‑day pay options.
• Referral bonus – cash for bringing great team members.
• 401(k) retirement plan with 100 % match on the first 3 % and 50 % match on the next 2 %.

Pay

Starting at $20.00 per hour; experienced candidates may qualify for a higher wage.

Schedule

Flexible availability required Monday to Friday, weekends, and holidays. All shifts are overnight, from 11 p.m. to 7 a.m.