Hotel Night Auditor

About the role

Join a 2025 USA Today Top Workplace Winner! As a Hotel Night Auditor at Hyatt House Salt Lake City Downtown, you will deliver high‑quality service to guests while performing nightly balancing duties, daily paperwork, and shift reports related to the property’s business transactions.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of financial and accounting records
• Greet and interact with guests in a warm, friendly and professional manner
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and complaints to meet and exceed expectations
• Make reservations, check‑in and check‑out guests, process payments
• Answer phones, maintain a cash drawer, operate office equipment
• Ensure guest and property safety by knowing all safety, security and emergency procedures

Requirements

• Previous hotel night audit experience strongly preferred
• Availability to work overnight shifts (11 pm – 7 am) and Sundays required
• Flexible availability Monday‑Friday, weekends, and holidays
• All shifts are overnight shifts

Qualifications

• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization and follow‑up abilities
• Ability to be patient and creatively problem solve

Benefits

• Career development: personalized career pathing, skill development, leadership and mentorship programs, educational and certification reimbursement
• Team member perks: worldwide hotel discounts and free stays at NCG Hospitality managed hotels, “Catch of the Day” bonuses for going above and beyond, “Everyone Sells” cash for bringing in business, paid volunteer hours for community service
• Health & wellness: medical, dental, and vision plans, paid sick time and paid time off, virtual telehealth access and employee assistance resources, monthly health and fitness reimbursement programs
• Financial support: same‑day pay options, referral bonus, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Pay

Starting at $17.00‑$18.00 per hour; experienced candidates may qualify for a higher wage.

Schedule

Overnight shifts from 11:00 p.m. to 7:00 a.m.; flexible availability required Monday‑Friday, weekends, and holidays; overnight and Sunday availability is required; all shifts are overnight.