Night Audit - Hotel Front Desk

Key Responsibilities

• Provide excellent guest service to guests throughout the night
• Oversee the hotel's transition from one day to the next
• Conducting nightly audits of the hotel's financial transactions
• Preparing and distributing daily reports to management
• Ensuring accuracy of guest accounts and resolving any discrepancies
• Aiding with guest check-ins and check-outs as needed
• Responding to guest inquiries and resolving any issues that may arise during the night
• Updating the status of rooms for both operational and security reasons
• Incident Management and De-escalation—Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
• Troubleshooting issues that occur with IT systems, the Internet, or Software.

Qualifications

• Previous experience in a similar role preferred
• Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus
• Detail oriented and able to review reports for errors in process or mistakes
• Proficiency in Microsoft Excel and other accounting software
• Excellent communication and customer service skills
• Confident in dealing with potentially stressful situations and managing through to the end
• Able to work independently and prioritize tasks effectively
• Able to work overnight shifts

Benefits

• Medical, Dental, and Vision
• Employee Discounts
• Paid Time Off
• 401k and Match