Night Audit - Holiday Inn Express Grandville

Join the Holiday Inn Express team in Grandville—a fast-paced, high-energy workplace with endless opportunities for advancement.

About the role

As a Night Auditor, you will provide strong sales techniques and excellent guest service according to Suburban Inns’ Core Values and brand standards. You will go above and beyond to ensure 100% guest satisfaction while closing out the business day in the Property Management System (PMS).

Responsibilities

• Greet all guests in a friendly, positive manner, making personal connections to ensure they feel welcome and valued
• Consult with 2nd shift about evening occurrences and review Quore for necessary comments
• Run night audit reports and follow shift checklists to ensure smooth hotel operations
• Assist with closing the pool when needed
• Investigate and resolve out-of-balance situations, making adjustments to accounts as needed
• Prepare Express Checkouts, if applicable, and complete the Daily Operations Report (DOR)
• Maintain a neat and clean workspace at the front desk and adjacent areas, including vacuuming
• Perform property walk-arounds to address issues such as trash, used towels, room service trays, and safety/security concerns
• Settle and reconcile guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Set up the continental breakfast buffet, if applicable
• Exhibit regular and recurrent attendance
• Follow all Suburban Inns processes and perform other duties as requested by management

Requirements

• High school diploma or equivalent required
• Ability to interpret information, perform arithmetic functions, and use basic computer systems
• Good communication skills
• CPR training (may be completed upon hire)

Schedule

• 3rd shift with weekend availability required
• Part-time positions available
• Schedule varies based on business demands and needs

Pay

Starting at $17/hour. This position can be used as a paid internship.

Benefits

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for all team members
• Insurance (health, vision, dental, life) for full-time team members
• Flexible schedules
• Holiday pay
• 8 hours of paid volunteer time per year
• Advancement opportunities
• Monetary recognition and referral programs
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest, including 3 free counseling visits, online library, and access to legal, financial, and elder care consultations

Uniform and Appearance Guidelines

• Uniform and name tag provided; close-toed shoes are the responsibility of the team member
• Hair must be well-groomed
• Facial piercings and visible tattoos must be approved by management
• Offensive tattoos (based on racial, sexual, religious, ethnic, or other sensitive characteristics) must remain covered at all times