Night Audit - Holiday Inn Midland

Position

Position can be used as an internship

Benefits

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Responsibilities

As a Night Auditor, you would be responsible for:

• Greet all guests in a friendly, positive manner.
• Ask questions of guests and make personal connections to make them feel they are welcome and valued.
• Consult with 2nd shift about the occurrences of the evening.
• Read Quore and add any comments necessary throughout the shift.
• Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations.
• Assist with the closing of the pool when needed.
• Investigate out of balance situations.
• Make adjustments to accounts as needed.
• Prepare Express Checkouts, if applicable.
• Complete the DOR (Daily Operations Report) and put with the night audit packet.
• Maintain a neat and clean workspace at the front desk and adjacent areas, including vacuuming the front desk and office area.
• Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager.
• Responsible for the settlement and reconciling of guest accounts and paperwork.
• Balance cash drawer and make appropriate cash drops.
• Exhibit regular and recurrent attendance records.
• Follow all Suburban Inns Processes.
• See the Guest Service Representative job description
• Other duties as requested by management

Requirements

• Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.
• Licenses, Training, and/or Certifications Required: CPR Training (may be completed upon hire).

Schedule

Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines

• Uniform: Uniform and name tag provided.
• Close-toed shoes are the responsibility of the Team Member.
• Hair must be kept well-groomed.
• All facial piercings and tattoos that are not covered by a work uniform must be approved by management.
• Tattoos that are deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.