Night Audit / Front Desk Agent

Job Overview

Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.

About the Role

Essential Job Functions:

• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the front office system, Point of Service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Responsibilities

Perform any other job related duties as assigned.

Required Skills And Abilities

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Able to effectively deal with guest and employee concerns in a friendly and positive manner.
• Able to access and accurately input information using a moderately complex computer system.

Performance Standards

• Customer Satisfaction: Positive interaction with Crescent staff, professional behavior, treating guests and associates with courtesy and respect.
• Work Habits: Adherence to hotel standards for work procedures, dress, grooming, punctuality and attendance, adaptability to change, problem-solving, learning new skills, asking for help when unsure.
• Safety & Security: Adherence to hotel security policies and procedures, key controls, lifting heavy objects, using chemicals, reporting safety hazards and concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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