Front Desk Agent/Night Auditor

About the role

The TownePlace Suites is seeking a Night Auditor/Front Desk Agent to join their team. This position offers an excellent entry point into the hospitality industry and learning the Marriott brand. You will be supervised by Total Management Systems, a thriving organization managing ten hotels across the state.

Responsibilities

• Assist guests with the check-in and check-out process, including computing and collecting payments.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including verifying and processing credit card transactions according to company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to the property management system; perform night backup of the server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to the General Manager and other desk staff.
• Be proficient in local area amenities and be able to provide guests with relevant information.
• Handle guest concerns immediately and request management assistance if necessary.
• Have detailed knowledge of the hotel amenities, including all systems in the guest rooms.
• Ensure the highest level of guest satisfaction through your actions.
• Sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Balance the revenue and expense transactions that occurred during the day at the hotel.
• Operate the overall operations and appearance of the front desk.
• Track room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; smile.
• Perform other duties as assigned.

Requirements

Must have strong communication skills, be detail-oriented, and possess a valid driver's license. Previous experience in a hospitality setting is preferred but not required.

Qualifications

High school diploma or equivalent is required. Training provided.

Skills

Proficiency in Microsoft Office, familiarity with hotel management systems, and excellent customer service skills are essential.

Benefits

Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching.

Pay

Competitive hourly rate based on experience.

Schedule

Flexible schedule to accommodate the needs of the position.