Night Audit
Responsibilities
- Serve as the primary point of contact for hotel guests during overnight hours — assisting guests efficiently, courteously, and professionally with all front desk functions including check-in, check-out, and special requests
- Balance all hotel and restaurant transactions at the close of each business day — including credit card reconciliation, cash handling, and change fund management as part of the nightly hotel audit process
- Consistently follow all hotel credit, cash-handling, and accounting procedures in accordance with White Lodging standards and brand compliance requirements
- Run nightly audit reports, record all hotel revenues and statistics accurately, and prepare end-of-night financial summaries for hotel management review
- Read, analyze, interpret, and clearly explain standard hotel reports, guest folios, and emergency procedures — serving as the on-site point of authority during overnight hours
- Affirmatively ensure the security and confidentiality of all guest information and hotel data throughout every overnight shift
- Effectively respond to and resolve guest concerns and complaints with professionalism, empathy, and a genuine commitment to guest satisfaction
- Perform other duties as assigned
Qualifications
Previous hotel front desk, night auditor, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and attention to detail
Strong communication skills and a genuine passion for delivering exceptional guest service during overnight hotel hours
Sharp attention to detail and accuracy — you take pride in balanced reports, error-free folios, and a clean audit every night
An outgoing, positive personality with the flexibility and composure to adapt to any guest situation that arises during an overnight shift
A collaborative mindset and genuine desire to contribute to the hotel front desk team — even when working independently through the night
Physical ability to stand and move at a fast pace for extended periods
Full availability to work overnight shifts, weekends, and holidays as a 24-hour hotel operation requires
Benefits
Advanced scheduling with easy shift swapping via our app
DailyPay — get paid when you need it
Unlimited employee referral bonuses
401(k) with company match
Paid time off (PTO) with rollover
Complimentary wellness tools
Ledership development & tuition reimbursement
Discounts on hotel rooms, dining, and travel
Growth opportunities across multiple hotel properties in your market
Full-time associates also receive:
- MEDICAL, DENTAL, AND VISION INSURANCE — starting day 1
- LIFE AND DISABILITY INSURANCE
- PAYD PAID LEAVE
- EMPLOYEE ASSISTANCE PROGRAM (EAP)
Company Information
White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.