Night Audit

Headlands Coastal Lodge and Spa, our oceanfront luxury property; The Inn at Cape Kiwanda, our hotel just steps away from the beach; and Hart’s Camp, our Airstream hotel and RV park — have an amazing opportunity for you to join our talented team of hospitality-focused professionals while enjoying the personal benefits of a casual beach lifestyle and all it has to offer.

About the role

The Night Audit is responsible for all overnight guest services, as well as balancing daily charges and payments, completing a daily checklist, generating business flash reports, and performing routine tasks to ensure our operation runs smoothly throughout the day.

Responsibilities

• Execute a variety of financial transactions such as balancing charges and payments, verifying tills, preparing a summary of cash, check, and credit card transactions, and completing daily business revenue and labor flash reports.
• Perform daily operational tasks of the front desk, such as knowing the property details, amenities, and services.
• Utilize the property management software to make reservations, process deposits, authorizations, and process guest transactions.
• Complete a detailed daily shift report, ensuring all guest requests and information are documented and reported to the next shift team members.
• Answer telephones and assist guests by phone. Respond to requests from in-room tablets and assist guests by SMS or app.
• Respond in person to any guest calls and assist guests to their satisfaction, which may include occasional cleaning of bathrooms, making beds, plunging toilets, picking up trash, and assisting with luggage, among other tasks.
• Perform reports tracking room revenues, occupancy rates, housekeeping room status reports, arrival and departure reports, cash, and credit card transactions. Note and report any discrepancies.
• Actively collaborate with your overnight teammates to ensure each property is secure and that all guests are in a safe environment.
• Understand our availability, rates, packages, and promotions, and actively work to secure every reservation.
• Work as a team. Recognize when a team member may need support and lend a hand.

Requirements

• Previous experience in a hotel and/or resort setting preferred (not required).
• Must be available to work within the hours of 9:00pm to 7:00am. The “typical” shift of the Audit team is 4 ten-hour days per week.
• Experience with cash handling and completing customer service transactions.
• A valid driver’s license and the ability to be insured is required.
• Must be 18 years or older.
• Excellent skills with front office computer software, such as Microsoft Outlook, SharePoint, Teams, Word, Excel, and a variety of service and reservation systems.
• Excellent written and verbal communication skills in English.
• Ability to handle a variety of guest service-related situations and thrive in an environment that requires you to multi-task.
• Skill or experience in multi-line phone systems preferred.
• A valid Oregon Food Handlers permit.

Benefits

• Health Benefits Package: Medical/Dental/Vision/EAP.
• Supplemental benefits to select such as Short-Term Disability, Life Insurance, AD&D, and Pet Insurance.
• 401K plan with matching.
• Paid Holidays/Personal/Vacation/Sick time.
• Onsite parking.
• Complimentary shift meal.
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide).
• Career growth opportunities and Recognition Programs.

Pay

$20.00 to $21.00 per hour.

Schedule

4 ten-hour shifts per week, typically between 9:00pm and 7:00am.