Night Audit

Benefits

• 401(k) with company match
• Bonus based on performance
• Employee discounts

Responsibilities

• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Organize shift and review remaining reservations that are to arrive.
• Verify that all updated contingency reports have been run.
• Verify GTD no-shows and complete walked guest report and put a copy in immediate supervisor’s box.
• Ensure credit card draft capture is in balance.
• File credit cards, keys and completed reports.
• Complete the express checkout envelopes and have the Night Housekeeping / Security Aide delivers to the guestrooms.
• Aid guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
• Ensure Property Management System is backed up nightly on designated tape and stored in the safe.
• Ensure that all wake up calls are handled promptly and properly.
• Balance accounts to zero as well as all restaurant credit card accounts. Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each.
• Inform management of any discrepancies.
• Prepare daily revenue report accurately and input daily summary records and same day selling strategy report.
• Prepare AM Housekeeping Status Report recording same day checkouts, ready rooms and rooms temporarily out of order.
• Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
• Report to AM associate at the end of your shift, reporting any unusual conditions and occurrences.
• Monitor graveyard Night Housekeeping / Security Aide to ensure the assigned duties are completed.
• Represent the Hotel in regard to guest complaints and situations that require immediate attention.
• Other and all duties, projects, and tasks as assigned.

Qualifications

• Prior Front Desk Experience
• High School Diploma and some college preferred
• Flexible schedule including evenings, weekends and holidays
• Good command of the English language and fluent in reading, writing and speaking
• Solid computer skills to include core Microsoft applications and any additional brand specific applications as needed
• Sold math skills
• Ability to lead, train, and motivate team members
• Strong communication and problem solving skills
• Solid relationship-building skills, people focused, highly organized and guest centric
• Reliable transportation