Night Audit

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We invest in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality excellence, committed to revenue growth, asset value maximization, and a supportive employee environment.

About the role

We are seeking a skilled and organized Night Audit associate to support third-shift hotel and guest service operations at the Fairfield Inn & Suites in Walker, MI. This is a part-time position for someone committed to delivering outstanding guest service and hospitality.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments, and special requests
• Knowledge of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and customer loyalty programs
• Knowledge of guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guests and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guests
• Bank out at end of shift by following drop procedures
• Email daily reports to accounting office
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge of the city, local area, and attractions
• Utilize spare time for cleaning (e.g., front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take
• Operate safe deposit boxes
• Inspect conference rooms, common areas, and public restrooms to ensure cleanliness
• Perform security walks of the hotel
• Investigate and address noise/party issues
• Set up, prepare, and maintain breakfast area

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.

Requirements

• Computer software skills
• Strong verbal and written communication
• Dependable and customer-focused
• Time management and problem-solving skills
• Strong leadership abilities
• Valid driver’s license and safe driving record
• Satisfactory criminal background screening required
• Professional references

Qualifications

1-2 years of hotel experience is a plus.

Benefits

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job:

• Regularly required to verbally communicate and listen
• Stand for long periods of time
• Ability to walk, kneel, stoop, bend, and lift up to 50 pounds

Schedule

This position requires variable hours based on the needs of the hotel, operating on a third-shift, part-time basis.