NextGen Practice Management Systems & Training Coordinator

Department: Patient Access | Reports To: Director of Patient Access | Status: Non-Exempt | Location: Hamilton, OH (Onsite)

About Us

We meet people where they are and partner with them on their journey towards wellness. Our vision is to be the destination for servant leaders to provide comprehensive and exceptional care. Our values are:

• Respect
• Innovation
• Stewardship
• Excellence

Responsibilities

• Act as in-house subject matter expert/consultant for NextGen Practice Management (EPM) and Patient Access systems.
• Conduct onsite and/or remote NextGen EPM and InteliChart training.
• Develop and improve onboarding training for new employees utilizing NextGen EPM in group, one-on-one, virtual, classroom, and real-time on-the-job settings.
• Assign and assess NextGen EPM competencies of new employees to ensure independent work capability.
• Provide remedial and annual competency training for existing staff.
• Conduct competency assessments of new employees in partnership with Practice Managers where appropriate.
• Create additional workflows and standardized work documents in collaboration with other departments when necessary.
• Coordinate and conduct annual or recurring training for staff utilizing NextGen EPM and InteliChart.
• Support department leaders and managers in creating and monitoring metrics for employees using NextGen EPM and other workflows.
• Assist with audits for NextGen EPM users to ensure adherence to quality performance standards and minimize errors.
• Ensure appropriate staff configuration and setup.
• Perform all other duties and tasks as assigned.

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understands and communicates effectively with others using a variety of contexts and formats, including writing, speaking, reading, listening, and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Attentive to detail and accuracy, committed to excellence, looks for continuous improvements, monitors quality levels, finds root causes of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

Requirements

• Education/Experience: Medical terminology preferred. 2+ years of medical office experience required.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Ability to gain knowledge of current practice management systems, electronic medical records, Microsoft Word, text paging, Internet, and Intranet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to sit, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of radiation.
• The noise level in the work environment is usually moderate.