New York Store Operations Associate

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, providing excellent service, and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Maintain the physical aspects of the property, including:
• Daily walks of the property
• Cleaning the units and the store grounds
• Opening and closing of the storage doors (up to 50 lbs.)
• Mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities
• Ensuring the facility meets company guidelines (clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space)

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays and Sundays.
• The ability to perform physical tasks such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Pay

$19.00 - $21.00 per hour depending on experience plus bonus opportunities.

Schedule

Primarily daytime hours with store hours between 7:00 a.m. and 8:00 p.m.

Benefits

Competitive pay from day one, time off that grows with you, shape your financial future with a generous 401(k) match, benefits that support your life, and a culture you'll want to be part of.