New Ship Application Support Engineer I

About the role

This position is a remote and full time, two-year limited term position and requires domestic and international travel.

How You'll Contribute: Core

• Perform all tasks assigned in the installation, configuration, and set up of applications for the New Ship.
• Assist in training users at roll out / end of Equipping for the new ship.
• Work independently with members of the user community to define and document requirements for the installation, implementation, and day-to-day operations of the applications.
• Write and maintain documentation including configurations, specifications, and designs for new and existing applications.
• Ensure product direction is aligned with Mercy Ships' desired enterprise architecture.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Collaborate with project management functions in the execution of the new ship build.
• Provide status reports as requested.

Leadership

• Use servant leadership and strong interpersonal skills to support an effective, creative, and collegial team.
• Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships.
• Protect information assets controlled within the IT systems, applications or infrastructure, as defined in Mercy Ships policies and procedures.

Performance

• Regularly search for and identify opportunities for improvement in our current configuration and architecture.
• Other duties may be assigned that are not included in the information provided in this job description.

Ideal Candidate

• Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy.
• Contribute to community life, requiring stable and healthy interpersonal skills.
• Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility.
• Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service.
• Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated.
• Analytical, evaluative, and problem-solving abilities in preparing for the future.

Education and Experience

• Bachelor's Degree in Information Systems, Computer Science, or a related field, or the equivalent combination of education and experience.
• A minimum of one year of relevant work experience, including experience in product or software administration.
• Experience in the specific product or another relevant technology platform is preferred.
• Must be able to travel internationally with current passport.
• All visitors to a vessel in field service are required to be up to date and compliant with current approved medical requirements.