New Home Warranty Coordinator

Job Responsibilities

• Schedule and supervise subcontractor repairs
• Respond to all incoming warranty requests by following standard procedures set by the Production Manager
• Troubleshoot construction-related issues, explain details of the written warranty provided to customers, and coordinate schedules of all parties involved
• Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests
• Evaluate subcontractor and product performance while providing up-to-date information to the Production Manager
• Maintain detailed Warranty Reports
• Document all warranty-related communication
• Communicate with Local and State Municipalities as needed per home
• Answer all incoming calls and route accordingly
• Process weekly invoices for approval
• Order office supplies as needed

Requirements

Positive "Can Do!" attitude

Strong work ethic

Coachable team player

Qualifications

High school diploma or equivalent

Experience in customer service or related field preferred

Skills

Excellent organizational skills

Strong communication and problem-solving abilities

Benefits

Accredited by the BBB

Opportunities for growth within the company

Competitive compensation package

Flexible work schedule

Professional development opportunities

Pay

Salary range: $40,000 - $50,000 annually

Schedule

Full-time position

Monday through Friday, 8:00 AM - 5:00 PM

Occasional evening and weekend work may be required