Neurosurgery Scheduling Coordinator

About the role

Support our Neurosurgery team in Vancouver, WA by coordinating and scheduling surgical procedures, as well as related pre-operative and post-operative appointments. This role works closely with physicians, patients, clinical teams, surgical facilities, and vendor representatives to ensure accurate scheduling, clear communication, and efficient workflow across multiple service lines.

Responsibilities

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality, and Recognition
• Coordinate and schedule surgical procedures in clinic and by phone across multiple surgical facilities
• Manage provider surgery schedules, ensuring block time is optimized and filled appropriately
• Communicate surgery dates, times, and pre-operative instructions to patients
• Educate patients on pre-operative testing requirements, including labs, imaging, EKGs, and medical clearance
• Review surgical case orders to ensure accuracy and completeness within the EMR
• Obtain lab reports, dictations, imaging, and other supporting documentation as needed
• Manage surgery reschedules and cancellations, ensuring reassignment of patients to maximize surgical block utilization
• Coordinate add-on surgical cases as required
• Manage workflow using In Basket messaging and email, ensuring timely responses throughout the workday
• Provide patient education materials and assist with applications and patient instructions
• Document consistently and accurately according to established protocols
• Answer surgery scheduling phone calls and coordinate with outside facilities and vendors
• Problem-solve scheduling conflicts with strong attention to detail and task prioritization
• Maintain compliance with OSHA, HIPAA, and organizational policies
• Attend required meetings, trainings, and in-services; participate on committees as requested
• Maintain strict confidentiality at all times
• Perform related duties as assigned

Requirements

• High School Diploma or GED required; Medical Terminology coursework preferred
• 2–3 years of experience as a Surgery Coordinator or in a medical clinic environment preferred
• Equivalent education and experience may be considered
• Epic EMR experience preferred
• Strong understanding of the healthcare and medical office environment
• Excellent written, verbal, and interpersonal communication skills
• Ability to prioritize, organize, and manage multiple tasks in a fast-paced, changing environment
• Demonstrated attention to detail and accuracy
• Ability to remain calm and effective in urgent or high-pressure situations
• Strong relationship-building skills with patients, providers, and clinical staff

Physical Requirements

• Prolonged periods of sitting and computer use
• Occasional bending, stooping, reaching, and stretching for files and supplies
• Ability to lift up to 30 pounds occasionally
• Manual dexterity required for keyboarding and operating standard office equipment
• Ability to manage frequent interruptions and multiple demands
• Occasional exposure to communicable diseases, medical preparations, and conditions common to a clinical environment

Benefits

• Medical, Vision, and Prescription Drug coverage
• Dental coverage
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE