Neuroscience Spine Center Operations Manager

About the role

The Neuroscience Spine Center Operations Manager supports dyad leadership with value, cost, quality, and provider/patient satisfaction. They oversee the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. The role involves training team members, serving as a liaison, managing charge capture processing, standard work, process improvement, and practice staffing. They also manage team member performance and development and ensure policy adherence.

Responsibilities

• Supports dyad leadership with value, cost, quality, and provider/patient satisfaction.
• Reviews and monitors operational reporting tools and creates action plans for identified opportunities.
• Accountable in collaboration with dyad partners for the delivery of quality services through consistent application of policies, procedures, protocols, and standards, and through support for an educational plan to meet the needs of the team and assure compliance.
• Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing, and revising site/service policies/procedures/standard work.
• Ensures an environment that promotes patient satisfaction.
• Monitors patient satisfaction data and meets established targets.
• Develops action plans to create and ensure an environment of patient satisfaction.
• Collaborates with dyad and director leadership to assist in the development and management of the operational and capital budgets.
• Oversees/responsible for monitoring and managing labor and expenses within the practice.
• Interviews, recruits, hires, retains, initiates counseling and corrective action, and terminates staff, consulting with Human Resources and providers.
• Maintains time and attendance records and prepares/reports payroll for team.
• Develops and maintains a work environment conducive to effective communication, collaboration, team building, and professionalism.
• Oversees and mentors leadership team, supporting operations of multiple sites, specialties, and programs (typically 3 or more).

Requirements

• Bachelor's Degree or equivalent in business, management, health care administration, or other related area.
• Required: Master's Degree or equivalent in business, management, health care administration, or other related area.
• Required: 5 years of relevant experience in health care/medical practice or related work.
• Required: 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives.
• Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development.
• Preferred: Experience with Electronic Medical Records and other medical practice systems.

Qualifications

• Bachelor's Degree or equivalent in business, management, health care administration, or other related area.
• Required: Master's Degree or equivalent in business, management, health care administration, or other related area.
• Required: 5 years of relevant experience in health care/medical practice or related work.
• Required: 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives.
• Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development.
• Preferred: Experience with Electronic Medical Records and other medical practice systems.

Skills

• Strong leadership skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of healthcare regulations and compliance.
• Proficiency in Microsoft Office Suite.

Benefits

Comprehensive benefits package including:

• Financial benefits: Traditional and Roth retirement options with service contribution and match savings.
• Health benefits: Eligibility for benefits is determined by employment type and status.
• Work/life balance: On-demand pay program powered by Payactiv, discounts directory, identity theft protection, home and auto insurance.

Pay

Details about pay will be provided during the interview process.

Schedule

Day shift: 8 a.m. to 5 p.m., Monday to Friday.

Contact Information

To apply, please visit Find Jobs from your Workday team member account. For current Corewell Health team members, please apply through Find Jobs. For Non-Corewell Health team members, please contact 616.486.7447 for assistance.