Network Technician (Night Shift)

About the role

Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors. Provides technical support for LAN/WAN or for a section of a larger network. May perform installation, modification, and testing of network.

Responsibilities

• Monitor and control data communications network activity
• Isolate and resolve network problems
• Activate/deactivate network lines per schedules
• Perform first- and second-level problem determination (help desk support)
• Interface with users and network vendors
• Provide technical support for LAN/WAN or network segments
• Install, modify, and test network components

Requirements

• Associate’s Degree and 4 years of relevant experience; OR Bachelor’s Degree and 2 years of relevant experience (2 years of experience may substitute for Associate’s Degree)
• Must be able to obtain and maintain a Public Trust clearance (U.S. Citizenship or Green Card required)
• Technical skills and experience related to cloud networking
• Effective interpersonal, briefing, and writing skills
• Ability to work in a fast-paced, dynamic, team environment with minimal supervision
• Hands-on experience with ServiceNow, SCOM, SolarWinds, Zscaler support, and Azure Network
• Current Network and ITIL 4 certifications
• Experience with a Federal or Government agency

Schedule

Full-Time, Night Shift