Network Technician

This position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Qualifications

• Four (4) plus years of experience supporting and managing network infrastructure and network-related devices or experience as agreed with Company.
• Experienced in racking, stacking, cabling, and decommissioning of network hardware devices.
• Experienced in Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment (e.g., microwave radios, cellular nodes, and very-small-aperture terminals (VSATs)).

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing, or swapping equipment.
• Locating and identifying network circuits and tagging the demarcation location.
• Providing escort services for Company third-party vendors or subcontractors.
• Adhering to risk management processes, including conducting walkthroughs, work permits, change management, attending safety training, and reporting incidents.
• Complying with audit requirements, information protection requirements, security requirements, and standards detailing physical access management.
• Troubleshooting and patching power cables; identifying switch port locations; pinging key devices and performing DNS lookups.
• Troubleshooting, installing, and removing equipment/components; performing visual checks for hardware failure lights, console error messages, power status, and hardware labels.
• Identifying and reporting communications room environmental issues (e.g., lack of cooling, water leaks).
• Performing IMAC (Install, Move, Add, Change) activities for end-user business LAN and voice devices.
• Adhering to Company change management procedures and practices.
• Monitoring and responding to emergency conditions affecting operations (e.g., hurricanes, earthquakes).
• Adhering to Company's Business Continuity Plans and Disaster Recovery Plans.
• Providing smart-hands support for telecommunications infrastructure, including:
  • Fiber optic and copper cable installation, maintenance, troubleshooting, and repair.
  • WiFi and BLE systems.
  • Microwave systems installation, maintenance, troubleshooting, and repair.
  • Radio systems (HF, VHF, UHF, 2-way, radar) installation, maintenance, troubleshooting, and repair.
  • VSAT installation, maintenance, troubleshooting, and repair.
  • Cellular-based systems (public and private 4G LTE, 5G, NB-IoT, LTE-M).
  • Low-power WAN (lpWAN) systems such as LoRaWAN.
  • Other IIoT/OT systems.
  • Deploying prewired solar panel/battery power systems at ground level, including visual maintenance, troubleshooting, and repair.
  • IP Telephony (IPT) installations at end-user locations.
  • Specialty telecoms systems (CCTV, PAGA, Intercom, Fire/Intruder Alarm) installation, maintenance, troubleshooting, and repair for remote and offshore sites.
• Working cooperatively with other organizations to restore services, including:
  • Company Design and Engineering Teams.
  • Global IT Service Desk.
  • IT Operations Center (ITOC).
  • Telecom providers.
  • Managed service providers.
  • Company Business Units (BUs).
• Supporting IT/Telecoms requirements for Business Units, Major Capital Projects (MCPs), and Merger, Acquisition, and Divestiture (MAD) projects as guided by the network team.
• Participating in Root Cause Analysis post-incidents as requested.

Benefits

• Competitive pay.
• Option to elect healthcare insurance (Dental, Medical, Vision).
• Major holidays and paid sick leave as per state law.