Network Technician

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

This role is responsible for providing first level Smart Hands support to second level and third level support teams onsite in Hillsboro, OR, delivering end-user support in a data-center environment.

Responsibilities

• Maintain network environment in support of physical touch (Smart Hands) for Incident and Request tickets.
• Provide Service Request Support by working with remote Network Support Teams to install hardware or patch cables to enable new services for customers.
• Provide incident support by collaborating with remote Level 2/3 teams to resolve outages and fix issues, including replacement of cabling or hardware components.
• Participate in Hardware Rack and Stack installation of Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads; provide console access to Remote Team for configuration if required and test connectivity after installation.
• Receive Hardware shipments for data center equipment landings, validate Purchase Orders, and document accuracy of all hardware and components received.
• Update and maintain accurate Asset records in the ServiceNow asset database.
• Unbox and recycle materials; move equipment from dock to storage rooms, staging areas, or data-center racks.
• Install or retrofit network/server racks, including rail and shelving installation.
• Perform power and network cable installation and cable management.
• Scan and label installed devices (network or server).
• Designate parts identified for spare-part stock inventory.
• Handle proper e-waste disposal and equipment shipping/receiving as needed.
• Provide escort service for vendors/technicians.
• Complete Work Request Tasks from the ServiceNow ticket system.

Requirements

• Higher education or degree (or foreign equivalent) from an accredited institution preferred, but not required; 1 to 3 years of progressive experience in the specialty may substitute for each year of education.
• 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Ability to withstand working in a hot enclosed environment (e.g., data center hot aisles) for short time spans.
• Must be able to perform work while on a ladder (required for top-of-rack installations).
• Must be able to work independently as well as in teams of 3–4 and be flexible.
• Must be able to lift 35 lbs. solo.
• Must be willing to travel between buildings using personal car/foot.
• May be required to walk, sit, stand, crawl, or kneel for extended periods.
• Excellent customer service skills and written/verbal communication skills.
• Knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 10.
• Ability to work in data centers and networking rooms.
• Must be able to communicate by telephone, email, or face-to-face.

Preferred Qualifications

• Knowledge or experience in structured network cabling:
  • Copper: Cat5, Cat5e, Cat6, Connector Types – RJ45
  • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WiFi hardware: Wireless LAN Controllers, Wireless Access Points.
• Networking: IP Addressing, Layer 2 VLAN, Ethernet Switching hardware (Chassis, Supervisor, Line Cards, Power Supplies), Transceiver Types – SX, LX, SR, LR.
• Cable Troubleshooting Knowledge/Experience:
  • Fluke Testers: Copper – Wire Map, Link Test; Fiber – OTDR Testing
  • Fluke Aircheck: Wireless Testing

Pay

The rate for this position is between $15.71 - $20.95 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits