Network Support Specialist (TACLANES)

Responsibilities

• Work with network engineering team managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services.
• Install, configure, and troubleshoot network infrastructure.
• On daily tasks and on-going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc.
• Projects include design and integration of new networks into the existing architecture.
• Update and maintain network topology maps, classified and unclassified.
• Affiliate with vendors for warranty claims, hardware/software upgrades and other technology updates.
• Diagnose data issues, open and route trouble tickets and handle customer support cases with third party subject matter experts through tier 3 contracted support constructs and ensure proper and timely resolutions.
• Maintain detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies.
• Research technical issues and develop solutions.

Qualifications

• 3+ years experience in a network support role.
• Associate’s degree in a related field. Additional work experience may be substituted for degree requirements.
• Must be Security+ CE certified.
• Must have extensive TACLANES experience and training.
• Hands-on experience in configuration/installation of Cisco/Juniper product line of routers/switches.
• Strong network debugging and network troubleshooting skills.
• Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, and Wireshark.
• Strong working knowledge and excellent troubleshooting skills of Layer 2 and Layer 3 protocols in a VoIP environment.
• Working knowledge of IP address management, DHCP, Radius, Syslog, and DNS is required.
• Knowledge of Windows 2016/2019 is a plus.
• Good understanding of cabling (Fiber/CAT5E etc.).
• Knowledge of firewalls, proxies, and UPS.
• Proficient with network hardware and related software.
• Demonstrate critical thinking skills for problem identification and resolution.
• Able to create and maintain operational procedures, topology maps using Visio.
• Must be self-motivated and have the ability to work effectively in a team environment.
• Strong communication skills, customer service skills, and attention to detail.
• Must be able to lift and carry 50 lbs.
• Able to work outside of normal business hours to support emergency operations or planned projects as needed.
• Must be a US citizen and hold a current Secret clearance.
• Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
• EEO/M/F/Vet/Disabled