Network Support Specialist

About the role

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Responsibilities

• Diagnose and troubleshoot complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Provide support to customer/users where the product is highly technical or sophisticated in nature.
• Perform varying degrees of problem determination and resolution of desktop hardware and software issues using technical expertise and available resources.
• Perform installs, moves, adds, and changes (IMAC) activities, and data backup and restore on certain accounts.
• Develop a deep understanding of the local and regional infrastructure, and key contacts in other competencies.
• Ensure that the proper team is aware of and taking action on the problem.

Requirements

• 5 years or more experience supporting RTX or similarly large, complex aerospace or defense enterprise environments with long operational histories.
• Familiarity with legacy network architectures and incremental modernization efforts.
• Min 5 years Experience operating within regulated, multi-site, globally distributed environments.
• Proven ability to navigate account-specific governance, escalation models, and stakeholder dynamics.
• Ability to quickly build credibility by understanding historical decisions, prior challenges, and existing constraints within the account.
• Relevant IT service management or networking certifications (CCNP, CCIE, JNCIP, or equivalent).
• Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless).

Skills

• Cisco certified
• Experience with network automation/scripting

Benefits

Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Pay

The compensation range for the position in the U.S. is $79,920 to $152,160 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.

Schedule

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.