Network Support Specialist

About the Opportunity

We're looking for a hands-on Network Support Specialist who thrives in dynamic environments and enjoys being the go-to expert for both network infrastructure and end-user technology support.

What You'll Do

As the face of IT support, you'll play a critical role in ensuring employees stay productive, connected, and equipped with the technology they need to succeed.

• Deliver end-to-end support for desktop computers, laptops, peripherals, and related technology
• Provide prompt, hands-on troubleshooting and resolution of hardware, software, and connectivity issues
• Work directly with end users, offering exceptional customer service through face-to-face interactions
• Maintain and support enterprise software applications using available knowledge base resources
• Administer and support Active Directory environments
• Ensure all technology assets remain operational with minimal disruption to business operations
• Exercise sound judgment, ownership, and independent decision-making in resolving technical challenges

Core Technical Expertise

• Proven experience supporting enterprise network environments, including Cisco-based LAN switching and routing
• Structured cabling systems with a strong focus on fiber-optic networking technologies
• Fiber installation, maintenance, testing, and troubleshooting
• Hands-on experience operating OTDR and other network-testing equipment

Preferred Skills & Certifications

• Solid understanding of Wireless LAN (WLAN) fundamentals
• Experience supporting Cisco wireless solutions
• Cisco CCNA certification (or higher) preferred
• Familiarity with wireless survey and optimization tools such as Ekahau
• Project management exposure and/or certification is a plus

Qualifications

• Undergraduate degree, vocational certification, or equivalent practical experience in Information Systems or Technology
• 2–3 years of desktop/desk-side support experience in a professional environment
• Strong knowledge of Windows operating systems, Microsoft Office Suite, enterprise software applications, and Active Directory administration
• Extensive software troubleshooting expertise
• Outstanding communication and customer-service skills
• Self-driven, adaptable, and committed to delivering a seamless technology experience

Pay & Benefits

Pay Range: $40.00 – $42.30 per hour

Benefits (based on eligibility) include:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health savings account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Position type: Full-time, Contract
Duration: 18 months, possible extension
Location: Pine Bluff, Arkansas 71602

Qualified candidates should apply now for immediate consideration. This position is only open to applicants who can be engaged on a W-2 basis.

This response is AI-generated, for reference only.