Network Technical Support Specialist

Job Description

This position is responsible for providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware.

The person in this role is vital in managing, resolving, and facilitating resolution for client Pyxis dispensing platforms.

Technical Skills

• MS SQL Server (SQL 2008/2012) 3+ years
• Must be able to write advanced queries (i.e. Select and Join statements) and analyze SQL data within complex database structures.
• SSIS (SQL Job) exposure/experience
• MS SQL Reporting Services
• MS OS knowledge (3+ Years)
• Windows Server 2008/2012
• Windows 7 and Windows 10
• Microsoft IIS and Web Applications
• Ability to use and interpret results from troubleshooting tools (2+ years), including but not limited to:
• Application logs
• OS event logs
• Performance Monitor
• Performance Counters
• Task Manager
• Active Directory with a basic understanding of Group Policies and Security Permissions (1+ years)
• Networking topology and troubleshooting (2+ years)
• DNS
• DHCP
• LAN/WAN
• Telnet
• Ports (Networking/OS)
• Wireshark
• Understanding XML (1+ years)
• VMware experience or exposure (1+ years)

Soft Skills

• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent time management skills with the ability to manage multiple high priority issues simultaneously.
• Strong personal commitment to quality, customer service and patient safety.
• Ability to understand and communicate complex technical systems to a non-technical audience.
• Works well in a team environment.
• Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations.

Education

The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.

Pharmacy or nursing experience a plus.

Preferred Certifications

• CCNA
• CCNP
• A+
• MCTS
• MCSE