Network Support Engineer L1

About the role

Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance.

Responsibilities

• Visually inspecting devices to assess equipment status
• Rebooting routers, servers, storage devices or other equipment
• Providing loop-back cables in order to test circuits remotely
• Re-seating or replacing components or cables
• Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment
• Cleaning equipment or connectors
• Connecting a client-provided test set or test router to equipment
• Swapping removable storage media
• Installing or replacing modular equipment components
• Dispatching equipment for repair
• Cleaning fibers
• Taking light levels
• Installing loop backs
• Providing planned maintenance or circuit migration support
• Installing Small Form Factor Pluggable (SFP) or Gigabit Interface Converters (GBIC)
• Troubleshooting hardware problems on any device
• Racking and de-racking of any device installed
• Labeling and inventorying equipment plus digital picture and serial number recording
• Performing tape backup: cassette exchange and storage in strongbox
• Power cycling a router, server, or switch and soft-booting a server
• Following the Data Eradication process
• Provisioning cables or optics for new circuits
• Re-connecting, disconnecting, or replacing existing circuits
• Testing cables and optics
• Performing deployment tasks including physical cabling, cable management, and northbound cabling (fiber, copper, power)
• Rack, stack, and jack installation support (PDU, network switches, etc.)
• Handling e-waste and other clean-up activities

Requirements

• Proven experience in a network administrator role
• Hands-on experience in networking, routing, and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPNs, remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Strong organizational, prioritization, and multitasking skills
• CCNA, Network+, CCNP, CCDP, CCIE, or equivalent certification
• Associate's degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's degree preferred (BSc in Computer Science or related field, or equivalent)