Network Supervisor

About the role

The Network Supervisor oversees day-to-day network and systems support operations and supervises Network staff (i.e. Network Technicians). This position ensures reliable, secure, and responsive delivery of network, server, and application support by coordinating maintenance and installations, monitoring system performance, enforcing procedures and security protocols, and serving as the first point of escalation for technical issues and service interruptions.

Essential Functions

• Provides direct supervision to Network Technicians and/or Senior Network Technicians, including ensuring coverage, assigning work, monitoring performance, and validating the timely completion of tasks.
• Serves as a point of escalation for technical issues, workflow concerns, and service interruptions.
• Safeguards confidentiality of information and compliance with OCDC’s security policies and standards.
• Coordinates installation, configuration, and maintenance activities for OCDC systems, programs, and applications, including web-based applications, attendance systems, Microsoft products, and financial systems.
• Maintains current knowledge of networking, systems, and support best practices through training and professional development.
• Performs additional duties as assigned to support the department and organizational priorities.

Education and Experience Requirements

• Bachelor’s degree (preferably in information technology, computer science or related field.)
• 2 years of directly relevant work experience. (or equivalent combination of education and experience)

Technical & Functional Competencies

• Knowledge of Windows Server, TCP/IP Networking (including internet and intranet technologies), Citrix Terminal Server Software, Database Management and the ability to enhance one's knowledge of these items.
• Strong communication and organizational skills to effectively support and coordinate technical services.
• Ability to interact professionally with individuals from diverse social, cultural, economic, and educational backgrounds.
• Ability to read, analyze, and interpret IT-related scientific and technical journals and documentation.
• Ability to independently respond to and resolve technical inquiries and service issues.
• Demonstrated ability to deliver high-quality customer service and technical support.
• Ability to interpret, apply, and recommend actions based on an extensive variety of technical instructions.
• Ability to work independently in consultative capacities and collaboratively within project teams.
• Bilingual Spanish/English highly desirable.
• Bilingual fluency may be required at some sites.
• Knowledge of Migrant Head Start programs desirable.

Other

• Enrollment in Oregon’s Central Background Registry.
• Able to pass an organization sponsored physical examination and communicable disease assessment.

Pay Range

The pay range for this position is $56,600.00 to $70,800.00 annually. Placement within the range is determined by factors such as relevant experience, skills, certifications, and internal equity.

Working Conditions

• Environment: This position operates in an office environment. There may be frequent interruptions, evening, or weekend work, and working additional hours during peak periods. May work outdoors intermittently with exposure to typical Oregon weather.
• Physical Demands: In the normal workday, there may be continuous sitting with occasional standing and walking. Work may include frequent lifting and carrying up to 10 lbs.

Benefits

At OCDC, Employee Wellbeing Is a Priority And An Essential Part Of Supporting Our Mission And Communities. OCDC Offers a Comprehensive Benefits Package Designed To Support Your Health, Financial Wellbeing, And Work–life Balance. Eligible Employees (20+ Hours/week) May Receive: Medical, dental, and vision insurance Retirement plan with employer contribution Paid time off, sick leave, holidays, and paid leave programs Employer paid life and disability coverage, with voluntary options available Flexible Spending Accounts for healthcare and dependent care Employee Assistance Program (EAP) and wellness resources Optional benefits including pet insurance Other: Successful enrollment in Oregon’s Central Background Registry (CBR) through the OR Dept. of Early Learning and Care. Ability to pass a sponsored physical examination and communicable disease assessment.

Equal Employment Opportunity

OCDC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. OCDC is committed to providing access, equal opportunity, and reasonable accommodation. If you need an accommodation to complete the application or interview process, please let us know.