Network Service Manager

for each section heading. Then content: For prose use

. For lists use

• . We need to preserve all substantive information, not invent or summarize away detail. Must not omit details. So we need to include all bullet points from Responsibilities, Technical Requirements, Preferred Qualifications, Benefits. We must not include boilerplate like Equal Opportunity Employer etc. Remove that. Also remove navigation, cookie, legal, EEO, scam-warning, duplicated lines. Also remove hashtags and social media tags. Also remove "Visit our website: https://flowcontrolgroup.com/" maybe considered boilerplate? It's not navigation but it's a link; could be considered minor metadata; we could fold into short

  or drop. Probably drop as it's not substantive to role. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can drop the website link. Also remove "Company: Flow Control Group About Us:" maybe we can incorporate About Us into About the role? The About Us description is about company; not role. Might be considered boilerplate? It's about company but could be relevant to role context. However instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The About Us is substantive about company; but the section About the role should contain role description, not company overview. However we could include company overview in About the role? Might be okay but better to keep role description only. The About Us is not directly about the role; but it's part of posting. The instruction says preserve ALL substantive information; we could include it as a short paragraph under About the role or maybe as a separate section? There's no section for Company Overview. Could fold into About the role as a brief intro. But we must not invent headings. We'll include a short paragraph under About the role that includes the company overview? Might be considered filler? It's substantive. I'd include it as part of About the role paragraph. Thus About the role paragraph: combine the company overview and role description. Let's craft:

  Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service. At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality. The IT Network Services Manager leads Flow Control Group's enterprise network services organization, ensuring secure, reliable, and scalable network connectivity across multiple sites and brands. This role leads a team of Network Engineers and is accountable for network architecture, telecommunications, security, service availability, operational performance, business continuity, and strategic network initiatives that support growth, acquisitions, and operational excellence.

  Now Responsibilities: list each bullet. We need to extract bullet points from "Key Responsibilities:" section. The text: Key Responsibilities: Team Leadership & Management: Lead, coach, mentor, and develop a team of Network Engineers.Conduct one-on-one meetings, performance reviews, and career development planning.Manage workload balancing, project prioritization, escalation management, and resource planning activities.Participate in recruiting, onboarding, training, and succession planning activities.Promote a culture of accountability, operational excellence, customer service, and continuous improvement. Service Delivery Oversight & Performance: Own delivery, availability, and performance of enterprise network services across Flow Control Group sites and brands.Monitor network uptime, capacity utilization, service health, and operational continuity to meet business objectives.Drive improvements in MTTA, MTTR, SLA attainment, ticket aging, service reliability, and customer satisfaction metrics.Serve as the primary escalation point for complex network incidents, outages, and service disruptions.Establish and maintain service response standards and corrective action plans for urgent incidents and recurring infrastructure challenges.Partner with Infrastructure, Security, Service Delivery, and brand management to support acquisitions, expansions, and strategic initiatives. Network Architecture, Security & Engineering: Own the design, implementation, configuration, and lifecycle management of enterprise network infrastructure.Develop and maintain architecture standards for WAN, LAN, WLAN, network security, telecommunications services, and cloud connectivity.Define and maintain network engineering standards, deployment procedures, and configuration baselines across all locations.Lead network due diligence, integration planning, architecture alignment, and technology onboarding for acquisitions, new sites, relocations, and expansions.Manage Fortinet, Aruba/HPE, and related enterprise networking technologies.Establish and enforce secure network architecture, firewall policies, VPN connectivity, segmentation strategies, and access controls.Manage firmware lifecycle, patch management, vulnerability remediation, and network compliance initiatives.Develop and maintain the enterprise network roadmap aligned with business growth and acquisition strategy. Telecommunications, Vendor Management & Business Continuity: Manage ISP, carrier, VoIP, telephony, and telecommunications providers.Oversee circuit ordering, provisioning, upgrades, renewals, decommissioning, and lifecycle management activities.Manage third-party network service providers, strategic partners, vendor performance, and service agreements.Lead network disaster recovery planning, testing, and execution.Own backup, recovery, and configuration management processes for network devices, firewalls, wireless infrastructure, and telecommunications platforms.Develop resiliency strategies to minimize operational risk and downtime during service disruptions. We need to split into sensible list items. Each heading before colon is a category; we could treat each sentence after colon as separate items. But we need to preserve all detail; we can break into list items per sentence or per clause. Simpler: treat each sentence after a colon as separate list item. However there are many sentences; we can split by periods. Let's parse: Team Leadership & Management: - Lead, coach, mentor, and develop a team of Network Engineers. - Conduct one-on-one meetings, performance reviews, and career development planning. - Manage workload balancing, project prioritization, escalation management, and resource planning activities. - Participate in recruiting, onboarding, training, and succession planning activities. - Promote a culture of accountability, operational excellence, customer service, and continuous improvement. Service Delivery Oversight & Performance: - Own delivery, availability, and performance of enterprise network services across Flow Control Group sites and brands. - Monitor network uptime, capacity utilization, service health, and operational continuity to meet business objectives. - Drive improvements in MTTA, MTTR, SLA attainment, ticket aging, service reliability, and customer satisfaction metrics. - Serve as the primary escalation point for complex network incidents, outages, and service disruptions. - Establish and maintain service response standards and corrective action plans for urgent incidents and recurring infrastructure challenges. - Partner with Infrastructure, Security, Service Delivery, and brand management to support acquisitions, expansions, and strategic initiatives. Network Architecture, Security & Engineering: - Own the design, implementation, configuration, and lifecycle management of enterprise network infrastructure. - Develop and maintain architecture standards for WAN, LAN, WLAN, network security, telecommunications services, and cloud connectivity. - Define and maintain network engineering standards, deployment procedures, and configuration baselines across all locations. - Lead network due diligence, integration planning, architecture alignment, and technology onboarding for acquisitions, new sites, relocations, and expansions. - Manage Fortinet, Aruba/HPE, and related enterprise networking technologies. - Establish and enforce secure network architecture, firewall policies, VPN connectivity, segmentation strategies, and access controls. - Manage firmware lifecycle, patch management, vulnerability remediation, and network compliance initiatives. - Develop and maintain the enterprise network roadmap aligned with business growth and acquisition strategy. Telecommunications, Vendor Management & Business Continuity: - Manage ISP, carrier, VoIP, telephony, and telecommunications providers. - Oversee circuit ordering, provisioning, upgrades, renewals, decommissioning, and lifecycle management activities. - Manage third-party network service providers, strategic partners, vendor performance, and service agreements. - Lead network disaster recovery planning, testing, and execution. - Own backup, recovery, and configuration management processes for network devices, firewalls, wireless infrastructure, and telecommunications platforms. - Develop resiliency strategies to minimize operational risk and downtime during service disruptions. Now Technical Requirements: list. Technical Requirements: Advanced knowledge of routing, switching, WAN, LAN, WLAN, SD-WAN, VPN, and network security technologies.Hands-on experience with Fortinet firewalls and Aruba/HPE networking platforms.Experience supporting geographically distributed, multi-site network environments.Strong understanding of monitoring, alerting, logging, performance management, and ITSM platforms.Experience with telecommunications, VoIP systems, carrier services, and circuit management.Understanding of network security architecture, disaster recovery, business continuity, and infrastructure resilience planning.Ability to communicate effectively with technical teams, vendors, leaders, and business stakeholders. We'll split each sentence as list item. Preferred Qualifications: list. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.7+ years of network engineering, infrastructure, or network operations experience.3+ years of experience leading technical infrastructure or network engineering teams.Experience supporting multi-site organizations and acquisition-driven environments.Demonstrated success improving SLA attainment, MTTA, MTTR, uptime, and operational performance metrics.Industry certifications such as Fortinet FCP/NSE, CCNP, Aruba Certified Professional, ITIL Foundation, or equivalent certifications preferred. Split each sentence. Benefits: from "Why Build a Career with Us?" section. Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses. Career Growth Opportunities: At Flow Control Group, we are committed to your professional